Amazon threatens customer of 26 years

This email arrived this morning. It is legitimate, not an April Fool’s-joke and not a prank or from a Nigerian scammer. It made me speechless, to be honest. What kind of high-school drop out interns do they have working in this department? I am scratching my head and don’t know if I should laugh or cry about the self-righteous BS that comes out of content moderators both on Amazon and on Facebook that is no better. What a pathetic example of customer service. Here is my response.

Dear Amazon,

One of more of your emails were found to be outside my guidelines. When I maintain a business relationship with an entity over as long a period of time as I have with Amazon, and when that entity can look back on a substantial volume of transactions with me over the years, I expect that communication from this business entity has

1. a basic amount of respect
2. context
3. specificity

This latest example has neither. I have criticized communication from you before, for example here, but at least this earlier lapse on your part had one of the 3 requirements – context.

Consider this a last warning!

Failure to comply with my policies will result in the immediate termination of our business relationship.

Thank you for your understanding in this matter.

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Hello, One or more of your posts were found to be outside our guidelines. In order to help our customers make informed choices, we encourage them to review the product and contribute information about it. However, Community content that violate our guidelines or Conditions of Use will be removed.

Please consider this a first warning.

Before submitting your next post, please refer to our Customer Guidelines:

http://www.amazon.com/gp/help/customer/display.html/ref=hp_508088_bid_1594471?nodeId=508088

Failure to comply with our policies may result in your account being banned from taking part in Community features.

Thanks for your understanding in this matter.