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Donner's Daily Dose of Drama

EBay Fraud – Alarmacar

Christian Donner, March 12, 2007December 22, 2009

On 2/9, Lewis Seals purchased 200 DDR memory modules on liquidation.com at $10.62 a piece. The condition was described as ‘salvage’, meaning that the modules were not functional. Mr. Seals used the user id ‘alarmacar’ for this transaction.

Several days later, Mr. Seals started auctioning off these memory modules on Ebay. He used the Ebay account alarmacar’ for these listings. In his auctions he described the modules as follows:

… taken from computers being updated and were verified working at the time of the upgrade. However, we have not tested these modules and are offering them as “as-is, where-is” with no returns, guarantees, or claims as to working condition.

I purchased a 1GB DDR module on 2/24, when the user alarmacar’s feedback on Ebay was still good. This changed drastically over the course of the following days. Today, EBay lists 43 negative and 9 neutral ratings from the last month. A few users had given positive feedback. When I contacted them, it turned out that they had not tested the memory at the time, and that theirs was not working either.
I called Ebay a week later, on 3/2, and reported the user. A few hours later the user alarmacar was listed as no longer active.

When I received the memory, it turned out to be a 512kB module with corroded and damaged pins that did not pass the power-up test. I removed it and, luckily, my computer was not damaged by the exercise.

The web site for alarmacar.net has been showing an ‘under maintenance’ splash page for some time, but has now been taken down. While the domain alarmacar.net was registered using a company name and a PO Box address, a search on Archive.org revealed that at one point the site had actual contact information:

In January 2003, Lewis Seals founded Alarm A Car in Memphis, TN with a goal to forge a company dedicated to delivering the finest car alarm systems on the Internet. Today, Alarm A Car has achieved the goal of giving the consumer the best quality with the lowest price. […]

Key Management
Lewis Seals, Chairman, CEO & President
Leah Smith, Senior Vice President & Chief Financial Officer
Jimmy Love, Senior Vice President, Merchandising

Alarm A Car Corporate Office
56 Sawyer Circle
Memphis, TN 38103
Phone: 1-877-243-2349

Fatwallet lists another phone and fax number for Mr. Seals, plus an appartment number at the Sawyer Circle condo complex:

Voice: (901) 568-0603
Fax: 4354170014
Address:

56 Sawyer Circle #371
Memphis, TN 38103

Mr. Seals probably does not reside at the Sawyer Circle address anymore. The ship from address on my PayPal transaction shows a different address, also in the Memphis area:

Alarm-A-Car
2154 Berry Bush Lane
Cordova, TN 38016

This is a 3 bedroom condo, and interestingly enough, the previous owner foreclosed on it in 2005. A recent domain registration for the domain lewisseals.com shows the same address, along with a new phone number (901) 406-6500 and the email address lewdog_98@yahoo.com.

Another email address: lseals@memphis.edu

The seller alarmacar has not responded to my request for a resolution. Today, I am waiting for a resolution of my claim with PayPal. I will keep other posted about any progress with PayPal and would like to hear from you if you also filed a claim.

Update 3/19:
Ebay has removed alarmacar’s account and transaction history. The transaction no longer shows up on my account (!).
In order to preserve the evidence, I took snapshots of various web pages while they were still available:

  • The item’s auction page
  • Alarmacar’s feedback history (page 2, page 3)
  • The auction page on liquidation.com

Update 3/29:
This is what my history log shows:

Mar. 21, 2007 PayPal Case closed
Mar. 21, 2007 PayPal Refund issued
Mar. 21, 2007 PayPal Refund initiated
Mar. 21, 2007 PayPal Email sent to seller
Mar. 21, 2007 PayPal Email sent to buyer
Mar. 13, 2007 Buyer Email sent to PayPal
Mar. 9, 2007 Buyer Email sent to PayPal
Mar. 6, 2007 PayPal Case under review
Mar. 3, 2007 PayPal Seller provided proof of shipping
Mar. 3, 2007 PayPal Email sent to seller
Mar. 3, 2007 PayPal Email sent to buyer
Mar. 3, 2007 Buyer Complaint Case filed

However, at the top of the page, it says this:
We have completed our investigation of this case. We have denied this claim and a refund will not be issued.

I called the resolution center and learned that it was denied because I first opened it as a “not received” case, and that they do not change a case to something else. This is different from what I heard when I last called, which must have been around 3/9 before I sent the email.

I explained to the resolution rep (Karen #2325) that this policy opens the doors for fraudulent sellers. All a seller needs to do is hold off shipping for a couple of weeks until the buyer opens a claim, then he can ship whatever he wants – PayPal will apparently protect him. She did not have an answer to that other than repeating the provision from the user agreement that states that one can only open one claim per transaction. It seems to me that this provision in the user agreement would not hold up in front of a court.

Also, I finally researched the memory chips on the module – they are K4H510838F-TCCC, and I have 16 of them, which makes the module indeed 1 GB module, but my BIOS reported it as 512kB.

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  1. dbarrett8216 says:
    April 13, 2007 at 10:54 pm

    This is my first post here, and I was also burned by this seller. Mr. Seals personally told me to send the defective ram back for a replacement. I mailed this back before the bad feedback started showing up en masse. Never received a replacement. Filed with PayPal and was denied since I had mailed back the RAM long before without tracking. Sure, I erred, but never had a reason to believe that this seller with decent feedback would later tell PayPal he didn’t get my USPS shipment. My claim is denied and my case was closed after my reasonable explanation as to why I couldn’t provide PayPal with “tracking number of shipment” to receive my buyer protection refund. Shame on alarmacar and shame on ebay(paypal) I am either suing PayPal in California courts or filing charges in Tennessee. Mr Seals can decide this for me.
    ***
    Dispute History Log – All Results Last 5 Show All
    The Dispute History Log displays all actions related to your claim.
    Date Actor Action Details
    Apr. 12, 2007 PayPal Case closed
    Apr. 12, 2007 PayPal Email sent to seller
    Apr. 12, 2007 PayPal Email sent to buyer
    Apr. 12, 2007 PayPal Invalid tracking information from buy
    Apr. 11, 2007 PayPal Email sent to buyer
    Apr. 7, 2007 PayPal Case under review
    Apr. 4, 2007 PayPal Email sent to seller
    Apr. 4, 2007 PayPal Email sent to buyer
    Apr. 4, 2007 Buyer Return shipped
    Apr. 4, 2007 PayPal Email sent to buyer
    Apr. 4, 2007 PayPal Email sent to seller
    Apr. 4, 2007 PayPal Buyer requested to return item
    Mar. 26, 2007 PayPal Documentation received from seller
    Mar. 4, 2007 PayPal Case under review
    Mar. 3, 2007 PayPal Email sent to seller
    Mar. 3, 2007 PayPal Email sent to buyer
    Mar. 3, 2007 Buyer Dispute escalated to claim
    Feb. 27, 2007 PayPal Email sent to buyer
    Feb. 27, 2007 PayPal Email sent to seller
    Feb. 27, 2007 PayPal Email sent to buyer
    Mar. 3, 2007 Buyer Dispute filed
    Mar. 2, 2007 PayPal Documentation received from seller
    Feb. 28, 2007 PayPal Documentation received from seller

  2. Joseph Stateson says:
    April 15, 2007 at 10:28 am

    I finally found my confirmation # and set it to paypal. Thought I had lost it and couldnt prove I sent the chip back last month.

    Anyway, I am finished and AFAIAC am done with this entirely. I feel sorry for the people who got negative feedback from Mr Seals, but then that is the way ebay works and it is a lesson for all. I contacted Mr Seals and got an RMA and held off on any feedback.

    If I get my money back and an apology I will drop the bbs complaint as well.

  3. Ian G. says:
    April 18, 2007 at 12:13 pm

    d barrett—–if you paid with your CC –not debit—or maybe that to—contact CC compnay or bank and tell them you bought the ram from the thief—and then tell them you never got it—sometimes you got to play the game back on thiefs like seals—the cc company will give you your money back—then they will persue the thief—-he has yet to even get my returned items and i got my $$$ money on 2 sticks from paypal—-if you are just to honest then dont do as I say—or repent after you do—the thief is probably is jail by now or getting close to being there—have a great day

  4. dbarrett8216 says:
    April 19, 2007 at 1:14 am

    What is larger than 356 and smaller than 358?

    A Magnum.

    Anyway, thanks for the feedback. I’ll try that with my bank.

  5. dbarrett8216 says:
    April 19, 2007 at 1:33 am

    Actually, I never thought to check if I paid with available PayPal balance or by instant transfer from my bank. It was fully funded from my bank. Heh. Thanks for your help Ian. My bank is very aggressive about any problems brought to their attention. Maybe I can put this behind me soon.

  6. Joseph Stateson says:
    April 19, 2007 at 12:19 pm

    I received a refund from paypal and I updated my BBB complaint to indicate the problem was resolved.

  7. ian g. says:
    April 20, 2007 at 1:23 pm

    d barrett—-he is not picking my itwms up—so if they come back from the po box if you want i will give you one so you can tell paypal it got sent back for some strange reason ans re-apply for a refund—set up a new claim—lol—i will know by the 21st or the following monday if they are coming back—if you want to—let me know —i will check back here.

  8. dbarrett8216 says:
    May 9, 2007 at 2:48 pm

    My Bank refused to reverse the charges…PayPal is the crook now.

  9. Pingback: Donner’s Daily Dose of Drama » Pain and Suffering on Ebay - the story continues

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