I host this blog and a few other personal sites at WebHostingBuzz (WHB), all on Linux. I host the site for the Austrian-American club at Godaddy.com (ASP). Unfortunately, I host the mailing list for the Austrian-American club at WHB as well, requiring frequent emails sent from one domain to the other.
We are paying Godaddy for extra space for two email accounts that are in use there. I have experienced repeatedly that emails sent from the WebHostingBuzz relays to a Godaddy account bounce, with the results shown here:
Reporting-MTA: dns; xxxxxxx.whbdns.com X-Postfix-Queue-ID: 98B935CAB2 X-Postfix-Sender: rfc822; xxx@xxxxxxx.com Arrival-Date: Fri, 3 Apr 2009 18:25:56 +0000 (GMT)
Final-Recipient: rfc822; xxxxx@xxxxxxx.org Original-Recipient: rfc822;xxxxx@xxxxxxx.org Action: failed Status: 5.0.0 Remote-MTA: dns; smtp.secureserver.net Diagnostic-Code: smtp; 553 smartrelay.whbdns.com. <http://unblock.secureserver.net/?ip=69.xx.xxx.xxx>
When I reported these bounces, the WebhostingBuzz support staff seemed to care little about their servers being blacklisted by Godaddy. This did not come as a surprise, since they also did not care (or help) when I found a backdoor on my server. There is a good chance that the administrators of other shared accounts on the WHB servers are not as much on top of security breaches as I am, and that some accounts are indeed being used for sending spam.
So, the only other option wasto contact Godaddy. I clicked on the unblock link in the bounced email and submitted my request. This came back:
Our support staff has responded to your request, details of which are described below:
Support Staff Response
Dear Sir/Madam,I have sent an unblock request for 69.xx.xxx.xxx to the appropriate department. They should be contacting you shortly after the issue has been reviewed.
xxx
Online Support
And then, after a little while, I got this:
Our support staff has responded to your request, details of which are described below:
Discussion Notes
Support Staff Response
Dear Sir or Madam,We have unblocked 69.xx.xxx.xxx.
Please let us know if there is any other way in which we can help you
Sincerely,
xxx
Advanced Technical Support
Well, that wasn’t so bad, was it? I was able to send emails to Secureserver.net and they did not bounce!
Unfortunately, it did not last. The above communication happened on 3/23, and today, less than 2 weeks later, the server is blocked again. This is extremely annoying, and because of these ongoing issues with email, I can no longer recommend Godaddy as a hosting provider.